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FAQs

All you have to do is click on the Appointment, enter your relevant details (name, address, phone number, your home size, and any extras you require) and within 60 seconds you're on the way to having a spick-and-span, happy home. We'll reply on the same business day confirming the appointment and arrival time.

Yes, we require payment as confirmation of your professional home clean booking. We do not charge your card until after your professional clean has been completed.

A Deep Clean is for first-time customers, or customers who haven't had their home professionally cleaned in the last three months.

We are unable to clean elevated exterior windows or exterior balcony glass. We can clean levelled exterior windows for an extra price.

When you book a regular service we endeavour to send the same team every time. That team is responsible for handling and storing keys in a safe and secure location. We are responsible for lost keys and replacement of locks should it be necessary.

If damage occurs during a clean please notify us right away via phone and email if possible, with a photo of the damage, when it occurred and a short incident report. This will assist in processing insurance claims and having your damaged item replaced and/or repaired in a timely manner as possible.

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